Overview

Works collaboratively with other Patient Access Managers, clinical management, Manager of Patient Financial Services and other WakeMed leaders to anticipate, integrate and coordinate services that optimize patient satisfaction, clinical and fiscal outcomes, and Revenue Cycle goals. Plans, monitors, and is accountable for the overall management and delivery of the following services: patient registration and/or ED registration, point-of-service collections, and customer service. Ensures front-end administrative denials are managed and prevented to maximize financial reimbursement. Acts as an advocate for the patient, physician and hospital relative to compliance with federal, state and third-party regulatory requirements. Serves as a liaison with the community, physician offices, and payers related to patient access issues. Provides regularly scheduled and ad-hoc, on-site support for all of their respective facilities.
Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Education

Bachelor's Degree Required - And Master's Degree Preferred
Experience

5 Years Related Position Experience In Healthcare Required - And 2 Years Management Required

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