Posted: 10-May-25
Location: Akron, Ohio
Categories:
Internal Number: 28033
Full-time, 40 Hours/Week
Variable Days - 730a-4p, Rotating holidays, PTO coverage as needed, which can include weekends.
Onsite
Summary:
The Lead Radiology Support Specialist supports Akron Children?s commitment to efficient, patient-centered care by guiding the clerical operations within the Radiology department. This role fosters collaboration, service excellence, and team development while ensuring consistent, high-quality support across scheduling, check-in, and imaging coordination.
Responsibilities:
Oversees daily workflow and staffing for the Radiology Clerical team to ensure timely patient care and excellent customer service, under the direction of the department supervisor.
- Serves as a working lead and role model across clerical functions, including Radiology Files, Scheduling, and Front Desk operations.
- Acts as liaison with the IS Radio-Informatics team, supporting system use, troubleshooting, and data quality.
- Coordinates staff coverage for call-offs, breaks, and schedule gaps, and adjusts staffing based on volume and operational needs.
- Performs hands-on clerical duties in systems such as Epic, RIS, and PACS to support departmental workflow.
- Provides orientation, training, and coaching for new hires, technologists, students, and clerical staff.
- Delivers exceptional customer service and serves as a role model for professionalism and service recovery in high-stress environments.
- Communicates and collaborates effectively with clinicians, physicians, radiology technologists, and hospital departments.
- Contributes to performance feedback and annual evaluations for clerical team members.
- Assumes leadership responsibilities in the absence of the supervisor and supports ongoing improvement initiatives.
- Other duties as required.
Other information:
Technical Expertise
- Proficiency with hospital systems including Epic, RIS, and PACS required
- Experience in either radiology scheduling or technical platforms (IS, IT, PACS) required
- Ability to multitask, prioritize, and maintain accuracy in a high-volume environment
- Strong customer service and communication skills, including telephone etiquette and conflict resolution
- Demonstrated ability to troubleshoot issues and independently problem-solve
- Familiarity with medical terminology and anatomy required
- Experience working collaboratively across multiple departments and levels of staff
Education and Experience
- High school diploma or equivalent required
- Minimum of one (1) year of experience in scheduling, registration, or customer service using phones and computers required
- Healthcare or medical experience required; radiology experience preferred
- One years of experience in a lead, coordinator, or supervisory role preferred
- Experience in Radiology Files or PACS strongly preferred
- Graduate of an AMA-approved School of Radiologic Technology preferred but not required
Full Time