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Posted: 25-Mar-26
Location: Indianapolis, Indiana
Categories:
Internal Number: 416398
Overview
Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. No holidays or weekends. Onsite position.
Location: Eagle Highlands
Top Responsibilities:
Check-in and check-out of patients
Answer incoming calls
Computer-savvy administrative support
Provide patient care with a caring, professional attitude
Update forms in the patient chart
Conduct insurance verification
Ensure consent forms are completed
Schedule appointments
Manage messages from I-Connect
Direct patients to their next steps
Collaborate with all Rheumatology team members
Skills for Success:
Experience with health insurance or medical office operations
Compassionate and patient-focused
Helpful and dependable
Strong customer service and communication skills
Broad knowledge base
Positive attitude and always smiling
Team Culture:
Family-oriented
Supportive and kind
Outgoing, friendly personalities
Position Summary:
Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains the necessary information to generate accurate financial and demographic records that support maximum reimbursement and positive clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for medical information, explaining departmental/hospital charges and policies, validating and entering charges into the appropriate systems, and collecting payment when needed. Answers incoming calls and directs patients and visitors appropriately.
Requirements:
High School Diploma or equivalent required
Basic Life Support (BLS) certification through the AHA preferred
1-2 years of relevant experience in a healthcare setting preferred
Ability to learn and retain medical coding; ICD-10 and CPT experience preferred
Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred
Basic proficiency with MS Office (Word, PowerPoint, Excel