LOCATION: JOHN H STROGER, JR. HOSPITAL OF COOK COUNTY

DEPARTMENT: FINANCE/REVENUE CYCLE

SHIFT: 8:00 AM- 4:00 PM

PAY RANGE: $104,544 - $118,309

Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

JOB SUMMARY NON-UNION

The Manager of Financial Counseling is a position with responsibility for expanding on and implementing leading practice financial counseling protocols in the organization. This position is responsible for the growth, training, development, maintenance of performance of financial counseling staff and management. This position also oversees outsourced services related to financial counseling, including vendor management for charity care.

TYPICAL DUTIES

• Collaborates with the Department Leadership in developing the overall strategy for the standardization of financial counseling services across Cook County Health (CCH).
• Provides direction to financial counseling supervisors and staff.
• Ensures that financial counseling processes and services are continuously monitored for quality and efficiency. Engages in process and quality improvement activities.
• Enhance and maintain own professional growth and development through participation in relevant educational programs, literature, in-service meetings, workshops and seminars.
• Provides information and input on the implication of policies and procedures being formulated and recommends specific action.
• Approves policies, procedures and budgets.
• Understands/interprets compliance regulations, standards and directives regarding governmental / regulatory agencies and/or third-party payers and how these regulations affect patient access.
• Actively participates in department and hospital committees, as well as in special projects.
• Engages in daily contact with financial counseling supervisors, weekly contact with all financial counseling staff, external eligibility agencies,
• Works to achieve 100% financial screening for all uninsured scheduled inpatients and high dollar outpatients. Standardized processes for financial screening across the organization, including admissions, outpatient ambulatory areas, clinics and ED for all facilities. Improved collection of copays and deductibles for all scheduled admissions and high dollar outpatient areas.
• Adheres to all CCH and facility policies and procedures, including but not limited to code of ethics, hospital identification requirements and dress code policy.
• Adheres to and supports the mission, vision, values, goals and objectives of CCH.
• Completes annual educational requirements.
• Maintains and complies with regulatory requirements.
• Participates in hiring process, including interviewing for Financial Counseling department.
• Performs other duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or equivalent with six (6) years of experience within patient access or patient accounting

• Bachelor's degree from an accredited college or university with three (3) years of experience within patient access or patient accounting

• Three (3) years of supervisory experience

PREFERRED QUALIFICATIONS

• Membership with the Healthcare Financial Management Association

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• Knowledge of the following software programs: Windows based software including Word,

• PowerPoint, and Excel

• Understanding of Federal, State, Local, and Agency healthcare laws, standards and financial

• Regulations

• Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds

• Demonstrates sensitivity and respect in working with patients

• Written and verbal communication, ability to prepare reports and make presentations

• Analytical skills, problem solving skills

• Conflict management skills

• Strong decision-making skills and ability to use professional judgment

• Attention to detail

• Work to deadlines

• Strong project management skills

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage

• Basic Term Life Insurance

• Pension Plan

• Deferred Compensation Program

• Paid Holidays, Vacation, and Sick Time

• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

VETERAN PREFERENCE
PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

* Meet the minimum qualifications for the position.
* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
* Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR
* A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER