SYSTEMS ANALYST II

AFSCME 1276

8AM-4PM

HOSPITAL INFORMATION SYSTEMS

JOB SUMMARY

The Systems Analyst II (Desktop) is responsible for providing hardware and software support to desktops, Wyse terminals and laptop workstations. Other responsibilities include troubleshooting and problem solving concerning departmental projects, rollouts, and PC installations.

Typical Duties

* Provides day-today IT Desktop support for all desktop technology devices including, laptops, Wyse devices, printers, wireless and networking devices as well as desktop support involving Windows operating systems and Microsoft Office

* Loads appropriate software packages such as operating systems, networking components, and specific office applications

* Troubleshoots all existing and future Windows operating system platforms

* Provides Helpdesk support. Monitors ticketing system and completes tickets in a timely manner

* Provides updates and status and completion information to manager and/or users, via voice mail, e-mail or in-person communication

* Rebuilds, reformats, and reimages computers

* Utilizes systems and tools as instructed for documentation and tracking

* Adheres to departmental standards and processes and contributes to continuous process improvement

* Travels between work sites located throughout Cook County to perform assigned duties

* High School Diploma or G.E.D. and Three (3) years of work experience resolving end-users' hardware and software issues in an IT environment

OR

Associate's Degree and One (1) year of work experience resolving end-user's hardware and software issues in an IT environment

* Must be able to lift at least 50 lbs.

* Must be able to travel to work sites throughout Cook County

* Associate's or higher-level degree

* MSCE, A+ and Microsoft Office Certifications

* Desktop support experience in a healthcare environment

Knowledge, Skills, Abilities and Other Characteristics

* Knowledge of Microsoft Office Suite and Windows 7 platform

* Knowledge of computer technology, installation, and configuration of workstation equipment

* Knowledge of networking essentials and wireless connectivity for mobile devices

* Skilled in problem-solving with strong attention to detail

* Customer service skills and the ability to react diplomatically and patiently to internal and external customers

* Written and verbal communication skills coupled with the ability to read, analyze and interpret technical procedures

* Ability to function in a fast-paced environment and in stressful situations while meeting deadlines

* Ability to manage multiple projects utilizing best practices based on departmental priorities, policies, and procedures

* Ability to travel work sites throughout Cook County

* Strong response time to phone calls, emails, and customer/user requests

* Strong initiative

* Must be able to lift 50 lbs.

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER