Posted: 26-Mar-26
Location: Phoenix, Arizona
Type: Full Time
Categories:
Internal Number: 1008370
Position Summary
Join our team supporting innovative patient engagement technology across the hospital! This role focuses on maintaining and troubleshooting interactive devices such as iPads, gaming systems, VR equipment, and patient room technology. If you have a strong IT foundation and enjoy hands-on problem solving, this is a great opportunity to make a direct impact on patient experience.
Key Responsibilities:
Provide break/fix support and setup for iPads, gaming consoles (Xbox, PlayStation, Nintendo), VR systems, and patient cameras
Troubleshoot hardware, software, and connectivity issues (LAN, WAN, wireless)
Configure and maintain Apple iOS devices and related applications
Coordinate repairs, often performed outside of patient rooms
Requirements:
2+ years of IT support experience
Associate’s degree in IT or related field (or equivalent experience)
Experience with Apple iOS, gaming consoles (Xbox, PlayStation, Nintendo), and troubleshooting (hardware/software/network)
Basic knowledge of LAN/WAN/Wireless networks
Valid AZ Driver’s License
Details:
Monday - Friday, 8 AM - 4:30 PM
Based primarily at Thomas Campus with occasional travel to other locations
Great opportunity for hands-on IT professionals interested in supporting innovative patient technology in a hospital setting.
The Patient Entertainment Technician position is responsible for providing overall technical support for patient facing interactive devices owned by Phoenix Children’s. This individual displays an advanced level of Information Technology knowledge and troubleshooting skills necessary to provide outstanding customer support. This individual will be responsible for issue resolution and asset management of interactive devices and will work with colleagues and other departments as required. This individual is expected to maintain excellent documentation relating to incident management and knowledge management.
Education
- Associate’s Degree in Information Technology, Computer Information Systems, or related discipline OR a combination of education and experience equal to two years or more. (Required)
Experience
- Minimum two(2) years in an IT support function. (Required)
- Competency with a minimum of 5 of the following technologies: Xbox, PlayStation, Nintendo, Apple OSx, Application troubleshooting, and network troubleshooting. (Required)
- Experience using IT ticketing solutions (Jira, ServiceNow, Symantec, ZenDesk,etc). (Preferred)
- Computer hardware repair (Preferred)
- Healthcare experience (Preferred)
Certifications
- Current and valid state of AZ Class D Drivers License (Required)
Special Skills
- Understanding console operating system troubleshooting. (Required)
- Understanding network protocol (LAN, WAN, and Wireless) (Required)
- Familiarity with interactive device configuration set up and update methods. (Required)
- Able to work hospital hours (may include nights and/or weekends as needed) (Required)
- Able to operate tools, components, and peripheral accessories. (Required)