Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

LifeFlight OEC

Job Summary:

Operating in conjunction with other team members, performs a diverse range of specialized functions in support of air medical operations, internal emergency medical response, medical coverage for events of varying size, and regional EMS resources and other healthcare partners throughout the Mid-Cumberland Region of Tennessee.

Department Summary

LifeFlight's Communications Center is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carrell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances.

This team dispatches any stat emergency calls throughout the medical center campus, monitor weather conditions, and track more than 10,000 take off and landings at the Vanderbilt helipads.

All aircraft dispatching is done by Air Methods AirCom. All FAA Part 135 aviation services provided by Metro Aviation, Inc., which maintains exclusive operational control over all aircraft.

AirCom

All aircraft dispatching for Vanderbilt LifeFlight is done by Air Methods Communications (AirCom), the only center of its size and scope in the nation.

AirCom provides seamless communications between air medical crews, hospitals and emergency personnel. Established in 1996 and based in Omaha, NE., AirCom specialists field calls, provide flight coordination, flight following, and logistical support for more air medical aircraft across the nation. All Communication Specialist receive additional training for all programs within their assigned region so they can provide additional support to the region when necessary.

FlightCom

FlightCom provides seamless communication between air medical crews, hospitals and emergency personnel. FlightCom specialists field calls, provide flight coordination, flight following and logistical support. All communication specialists receive specialized training.

TCC - Transport Communication Center

Performs flight coordination. Performs ground, event communications coordination. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.


Shift:
Variable 12 hour shifts

Sign-on Bonus:
$5,000

Sign on Bonus Requirements: The sign-on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past twelve months. The sign-on bonus is only available for full-time positions.

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KEY RESPONSIBILITIES

• Track inbound and outbound aircraft at VUMC helipads.
• Maintain real-time awareness of helicopter air ambulances operating in the Nashville area.
• Coordinate aircraft movements to optimize helipad usage and patient delivery.
• Communicate directly with pilots and flight crews regarding helipad status and traffic.
• Relay air safety advisories, including wind conditions, weather updates, and nearby aircraft activity.
• Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5.
• Facilitate real-time medical consultation via radio or telephone between prehospital providers and physicians.
• Assist with the coordination of EMS resources and responses during Mass Casualty Incidents or Disasters.
• Facilitate interoperable communications.
• Maintain effective communication and coordination with hospitals, EMS agencies, and emergency services.
• Understands the operations and applications of all communication equipment.
• Communicate information and emergency notifications to customers in an efficient, concise and courteous manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Listening (Intermediate): Actively engages in all forms of communication, showing genuine interest. Consistently applies the listening process: hear, understand, interpret, and respond. Recognizes and responds to non-verbal cues including emotions, body language, tone, and behavior. Ensure speakers feel heard and understood. Skillfully paraphrases for clarity and support. Use open-ended questions to deepen understanding. Prioritizes focused attention, rescheduling if unable to be fully present.
• Decision Making (Novice): Makes multiple decisions impacting areas of direct responsibility. Takes full ownership of problems and outcomes. Decides effectively in fast-paced or changing environments. Consider a broad range of alternatives, including those beyond the immediate scope.
• Change Management (Novice): Applies a structured approach to adapt to workplace changes and develop coping strategies. Offers sound recommendations and supports testing and quality assurance of solutions.
• Emergency Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Emergency Medical Dispatcher - Association of Public-Safety Communications Officials (APCO), LIC-Emergency Medical Technicians Basic - Licensure-Others

Work Experience:

Relevant Work Experience

Experience Level :

1 year

Education:

High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.