JOB SUMMARY

This role joins our Revenue Cycle Epic Builders Program, supporting the build, maintenance, and operational stability of external vendor applications and bolt?on technologies that integrate with our Revenue Cycle ecosystem. This position is heavily focused on managing file import processes, batch job execution, ServiceNow ticket resolution, and ensuring reliable movement of flat?file data into and out of Epic.

You will work directly with end users to understand workflows, identify interdependencies, and develop solutions through appropriate Epic build, configuration, and troubleshooting. The Analyst serves as the central point of communication for a designated user group and coordinates work on behalf of the Revenue Cycle Builders team.

This role requires being logged into systems and available Monday-Friday, 8:00 a.m. - 5:00 p.m., with occasional after?hours support as needed. This is a salary position. The role supports both HB and PB operational ticket queues, partnering with builders to support the Collections department and other Revenue Cycle Operational teams.

ESSENTIAL FUNCTIONS OF THE ROLE

Epic Build & Workflow Support

• Apply strong functional and technical knowledge of Epic applications and Baylor Scott & White workflows.
• Participate in the design, build, and modification of system components to support accurate, efficient workflows.
• Maintain a holistic understanding of integrated workflows to ensure smooth billing, patient financial services, and operational processes.

File Import, Batch Job, and Extract Processing

• Manage inbound and outbound flat?file processes, including monitoring, troubleshooting, and validating file ingestion workflows.
• Maintain and update batch job configurations for automated report runs, data extracts, and file movement processes.
• Track and document E1C batch templates and associated import/export dependencies.
• Ensure data integrity and timely resolution of file processing issues.

ServiceNow Ticket Management

• Work ServiceNow tickets in a timely, organized, and customer?focused manner, including triage, investigation, resolution, and communication with end users.
• Support both HB and PB operational tickets, with a focus on issues impacting the Collections team.
• Escalate issues appropriately and collaborate with Epic builders and technical SMEs to ensure prompt resolution.

Testing & Documentation

• Create and execute test scripts for new build, upgrades, and workflow adjustments.
• Document workflows, data collection points, file import processes, and related technical components.
• Assist with root-cause analysis for issues related to system build, batch behaviors, or file processing errors.

Support & Implementation

• Provide application support, implement system updates, and communicate changes effectively to users.
• Partner with business stakeholders to gather, understand, and document requirements in alignment with organizational needs.

Stakeholder Engagement

• Communicate effectively with end users, operational leaders, and technical teams.
• Build productive and respectful relationships to support successful adoption of system changes.
• Demonstrate strong customer service skills, professionalism, and reliability.

KEY SUCCESS FACTORS

• Deep Epic application knowledge with emphasis on HB/PB Resolute.
• Experience with batch jobs, extract templates, flat?file processing, and ServiceNow ticket management.
• Strong organizational skills and attention to detail; able to manage high?volume ticket queues and complex workflows.
• Quick learner, problem solver, and effective communicator.
• Experience in a hospital or clinic environment preferred.
• DFW Metroplex preferred.

QUALIFICATIONS

- Education: Bachelor's degree or 4 years equivalent experience.

- Experience: Minimum 2 years.

- Certification: Epic certification or accreditation (EPICACRD or EPICCERT).

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience

CERTIFICATION/LICENSE/REGISTRATION -

Epic Certification (EPICCERT): Must have EPICACRD or EPICCERT.

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

Connections working at Baylor Scott & White Health