About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

Performs QA and training to improve facility operations. Develops performance reports and statistical data to gauge process improvements. Coordinates and conducts educational programs on various computer systems. Regularly rounds to ensure compliance and provide timely training. Implements recommended process changes at departmental and staff levels for success.

Essential Functions of the Role

• Participate in the interviewing, hiring, training and placement of front line staff originated by clinic training utilizing standard work methodology
• Partner with management and staff to identify and assess learning needs impacting operational effectiveness
• Conduct effective training programs for all phases and levels of the computerized operational systems crucial to financial and operational success
• Develop and conduct training programs on operational best practices. Improve staff morale, patient care, and operational efficiency. Include instructional design, material development, train-the-trainer, and leading classroom or virtual learning.
• Assist with the development and revision of training materials, manuals, and evaluation materials
• Maintain detailed records of training programs and participants and generate accurate statistical reports
• Develop and update a proficiency curriculum with processes. Include instruction on applications to help the career ladder for front-line staff.
• Maintain log of staff errors and conduct retraining as necessary
• Develop and implement yearly assessment testing of staff on all applicable systems
• Conduct comprehensive QA testing on identified measures
• Ensure compliance with standard work, regulations, and Scott and White Policy. Round regularly and provide feedback reports to management once completed.
• Develop and report separate performance assessments to each employee
• Create and implement new procedures, as well as revise existing procedures as necessary
• Document and capture work flow research for the purpose of improving work flow and documentation for training purposes
• Communicate procedural changes to staff and management
• Work with front line staff and management on departmental level to assure procedural changes implemented into daily operations
• Work closely with staff and department heads to identify opportunities for improving hospital operations effectiveness, customer service, and financial performance
• Work with departmental leadership to coordinate and implement approved changes. Assure successful outcomes for each department.
• Monitor key indicators and work with staff to assure facility goals are consistently met
• Develop and accurately track and report operational and performance statistics in a timely manner
• Monitor the data collection and reporting programs to ensure the integrity of the information being collected and furnished to management
• Effectively modify programs, when required, to maintain and/or increase the usefulness of the operational performance system to management
• Maintain full documentation of the functional specifications of each operational reporting system and modify the system when requested

Key Success Factors

• Know and know about SW internal process and procedures
• Proficient in the use of the computer
• Credentialed in applicable application within one year of hire
• Knowledgeable of Clinical/Hospital/Operational or RCO processes
• Knowledgeable in adult learning practices
• Excellent verbal, written and presentation skills
• Meet and maintain requirements of the Scott & White driver/vehicle safety policy
• Ability to exercise initiative, judgment and conclusion-making in meeting targets
• Ability to supervise large groups of clerical staff in a training room environment
• Ability to counsel clerical staff in a professional manner
• Ability to maintain privacy of training exams and pre-published knowledge
• Ability to travel, stay overnight (as necessary) and adjust reporting hours

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience
• CERTIFICATION/LICENSE/REGISTRATION -

 Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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