• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

• Translates practice and specialty workflows into application and technology designs.  
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.   
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.  
• Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.  
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.  
• Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces (as applicable).  
• Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager. 
• Participates in business continuity planning and assists with the development of disaster recovery measures. 
• Participates in after-hours support On-Call rotation.  

Required Qualifications

• BA/BS degree or equivalent experience.
• 3+ years of experience in applicable business area (clinical, operational or IT systems support).
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Proficient in Microsoft Office 365 tools
• Excellent oral and written communication skills, as well as strong interpersonal relationship skills.

Preferred Qualifications

• Epic Certifications: Cadence/Prelude, Referrals, Welcome strongly preferred
• 5 years of experience working within Information Technology implementing and supporting applications
• Epic go-live experience providing onsite and/or remote support
• Ability to travel up to 25% to Ardent facilities for pre-activation, implementation